Legal information

Article 1 – Scope

These terms of sale govern the sale of products (music on physical media, clothing, printed matter and accessories) concluded on the website organisationrecords.com between Elias Aoun--Durand EI (INGELIAD), hereinafter “the seller” (see the legal notice), and any person placing an order, hereinafter “the buyer” or “you”.

Any purchase implies full acceptance of these terms, which the buyer accepts by ticking the box provided before going to payment. The terms that apply are those in force on the date of the order. They can be read on this page at any time, printed or saved.

The terms of sale are written in French. This English translation is provided for information only; in case of any difference, the French version prevails.

Digital albums are not sold separately on this website: when available, they are offered on Bandcamp, under that platform’s terms. Where the product page says so, CDs and tapes bought on this website include the digital album (MP3, WAV or FLAC): the download code is emailed when the order ships.

Article 2 – Products

• The main characteristics of each product (description, format, sizes, photos) are shown on its product page.
• Products are offered while stocks last. One-off pieces are marked “1 of 1”.
• Pre-order items (“Pre-order” badge) ship from the date shown on their product page.
• Made-to-order items (“Made to order” badge) are not kept in stock: they are made after the order, within the lead time shown on their product page.
• The number of copies of the same item may be limited per order; the limit is shown in the cart.

Article 3 – Prices and payment

• Prices are in euros. TVA non applicable, art. 293 B du CGI: the seller does not charge VAT (French VAT exemption for small businesses), so the price shown is the final price.
• Shipping costs are added to the price of the products. They are shown in the cart and on the payment page, before the order is confirmed (see article 5).
• For delivery outside the European Union, including the United Kingdom and Switzerland, customs duties, import taxes or clearance fees may be charged by the destination country or by the carrier; they are paid by the buyer.
• Payment is made online through Stripe (Stripe Payments Europe, Limited), on a secure payment page, by card or by another payment method offered on that page. The seller never has access to your card details.
• Any promotion codes are entered on the payment page, under the conditions of each offer.
• The seller may change prices at any time; products are charged at the price shown when the order is confirmed.

Article 4 – Orders

1. You add products to the cart, choosing the size or format where relevant, then the quantity.
2. You choose the destination country: the cart shows the shipping cost and the total.
3. You accept these terms by ticking the box provided.
4. On the Stripe payment page, you enter your email, shipping address and phone number, check the order summary, then confirm the payment.

• The order is final, and the contract concluded, once the payment is confirmed.
• You receive a payment receipt by email from Stripe, then an email from the seller confirming your order. That email sets out the essential information of the order (number, products, shipping cost, total, shipping address) and the conditions of the right of withdrawal, with the withdrawal form. It is sent as soon as possible and in any case before delivery.
• The seller may refuse an order for a legitimate reason.
• If a product turns out to be unavailable after the order, you are told by email and the corresponding amount is refunded within 14 days of that notice at the latest.
• The products remain the seller’s property until the price is paid in full.
• For any order of €120 or more, the seller keeps the written record of the contract for ten years and gives you access to it on request (French Consumer Code, article L213-1).

Article 5 – Shipping

Shipping is a flat rate per order, which depends on the destination zone. Current rates and delivery times:

• Delivery times shown are usual transit times, counted from dispatch.
• A pre-order item ships from the date shown on its product page; for a made-to-order item, the lead time shown is added to the transit time.
• Unless a different date or time is shown on the product page, the order is delivered within 30 days of the conclusion of the contract at the latest (French Consumer Code, article L216-1).
• Delivery is made to the address given at payment. When the order ships, we email you with the carrier’s name and the tracking number, where available.
• If there is a delay, we let you know by email. If the order is not delivered on the date or within the time agreed, you may ask us to deliver within a reasonable additional period and, failing that, terminate the contract; we then refund you within 14 days at the latest (French Consumer Code, articles L216-6 and L216-7).
• The risk of loss of or damage to the products passes to you when you, or a third party you designate, take physical possession of them (French Consumer Code, article L216-4). If a parcel arrives damaged or incomplete, write to us at [email protected].

Article 6 – Right of withdrawal

Period

Under articles L221-18 and following of the French Consumer Code, you have 14 days to withdraw from your purchase, without giving any reason and without any costs other than those set out below. The period runs from the day on which you, or a third party other than the carrier designated by you, take physical possession of the products. If your order contains several products delivered separately, it runs from the receipt of the last product.

How to withdraw

Tell us about your decision before the period ends, free of charge:

• online, with our withdrawal function, available throughout the period through the “Withdraw from contract here” link at the bottom of every page of the site and below. You give your name, your order number and the email address where you want the acknowledgement of receipt, then confirm with the “Confirm withdrawal” button. We send you, without delay and by email, an acknowledgement of receipt that repeats the content of your statement and the date and time it was sent;
• or by any other clear statement, by email to [email protected] with your order number, or by post to the head office address given in the legal notice. You may use the model form below, but you do not have to. We acknowledge receipt of your withdrawal by email.

Withdraw from contract here

Your withdrawal counts as made in time if you send it to us before the period ends.

Returning the products

• Send the products back without undue delay and at the latest 14 days after telling us about your decision, to the address we give you by email.
• You bear the direct cost of returning the products.
• Products must be returned complete and in their original condition. You are only liable for any diminished value resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refund

We refund every amount you paid, including the initial delivery costs, at the latest 14 days after being told of your decision to withdraw. The refund is made with the payment method used for the order, at no cost to you. It may be withheld until we have received the products back or you have supplied proof of having sent them back, whichever is earlier.

Exceptions

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• the supply of goods made to the consumer’s specifications or clearly personalised (3°). “Made to order” items are not kept in stock: each one is made for you, after your order, in the size and with the options you chose. This is why their product page states, before purchase, that they are not covered by the right of withdrawal;
• the supply of sealed audio or video recordings which were unsealed by the consumer after delivery (9°): a CD, tape or vinyl record whose sealed wrapping you removed.

These exceptions do not affect the legal guarantees described in article 7.

Article 7 – Legal guarantees

All products are covered by the legal guarantee of conformity and the guarantee against hidden defects, under the conditions below (translation of the box that French law requires in terms of sale).

• To use a guarantee, contact customer service (article 10) and describe the defect; we answer within 48 business hours.
• The products comply with the standards in force in France.

Article 8 – Personal data

The data collected with an order (name, address, email, phone number) is used to manage orders and deliveries. How it is processed and your rights are described in the privacy policy.

Article 9 – Intellectual property

All the elements of the website (texts, images, logos, music) are protected by copyright. Any reproduction without permission is prohibited.

Article 10 – Customer service

• Contact: [email protected]
• Response time: 48 business hours at most
• Complaints handled as quickly as possible

Article 11 – Mediation and disputes

These terms are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer’s country of habitual residence.

In the event of a dispute, first send a written complaint to customer service: we will look for an amicable solution.

Failing an amicable solution, the French courts have jurisdiction, subject to the rules protecting consumers, who may in particular bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred.

Article 12 – Force majeure

The seller cannot be held liable for a failure to perform caused by force majeure (French Civil Code, article 1218).